Voice Over Internet Protocol
Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line. Some services using VoIP may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone through an adaptor.
Frequently Asked Questions
How VoIP / Internet Voice Works?
VoIP converts the voice signal from your telephone into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is then converted back at the other end. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone using an adapter. In addition, new wireless "hot spots" in public locations such as airports, parks, and cafes, allow you to connect to the Internilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.
What Are Some Advantages of VoIP?
Because VoIP is digital, it may offer features and services that are not available with a traditional phone. If you have a broadband internet connection, you need not maintain and pay the additional cost for a line just to make telephone calls.
With many VoIP plans you can talk for as long as you want with any person in the world (the requirement is that the other person has an Internet connection). You can also talk with many people at the same time without any additional cost.
What Are Some disadvantages of VoIP?
If you're considering replacing your traditional telephone service with VoIP, there are some possible differences:
* Some VoIP services don't work during power outages and the service provider may not offer backup power.
* Not all VoIP services connect directly to emergency services through 9-1-1. For additional information, see www.voip911.gov.
* VoIP providers may or may not offer directory assistance/white page listings.
Can I use my Computer While I talk on the Phone?
Yes
Can I Take My Phone Adapter with me When I Travel?
You may be able to use your VoIP service wherever you travel as long as you have a high speed Internet connection available. In that case it would work the same as from your home or business.
Does my Computer Have to be Turned on?
Not if you are making calls with a phone and adaptor or special VoIP phone, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone.
How Do I Know If I have a VoIP phone Call?
It will ring like any other call.
Does the FCC Regulate VoIP?
The Federal Communications Commission (FCC) has worked to create an environment promoting competition and innovation to benefit consumers. Historically, the FCC has not regulated the Internet or the services provided over it. On February 12, 2004, the FCC found that an entirely Internet-based VoIP service was an unregulated information service. On the same day, the FCC began a broader proceeding to examine what its' role should be in this new environment of increased consumer choice and what it can best do to meet its role of safeguarding the public interest.
Aspects of these considerations may change with new developments in internet technology. You should always check with the VoIP service provider you choose to confirm any advantages and limitations to their service.
For more information about VoIP see factsheet (pdf file), and see our Consumer Alert on VoIP and 911 service.
